Transaction Pro Importer, Transaction Pro Exporter, or Transaction Pro Deleter is suddenly showing as not being activated even though it was previously activated.
For some reason, the Transaction Pro application believes it is being launched on a new machine, which is why the product is no longer activated. To resolve this issue, follow the steps below:
If unable to Deactivate the computer, please email firstname.lastname@example.org so that TPro Support may deactivate it manually in our system.
NOTE: If you are on Version 5.0 of Transaction Pro Importer or Exporter after 12/31/2018, you will be unable to reactivate the product because it has been decommissioned. You will need to upgrade to version 7.0 to continue using Transaction Pro Importer or Exporter.