For troubleshooting purposes, Transaction Pro Support may request the QBSDKLOG.txt file. Please follow the steps below.
First take a look to see if there is a qbskdlog.txt file. If there is, rename this file to qbsdklogold.txt.
For Windows 7, 8, and 10, go to c:\ProgramData\Intuit\QuickBooks and edit the qbsdk.ini file.
For Windows XP and Vista, go to c:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks and edit the qbsdk.ini file.
Add/Edit the following lines:
Restart QuickBooks and run the import that causes the problems.
Zip and upload the qbsdklog.txt file in this folder and send to Transaction Pro Support at firstname.lastname@example.org.
Once the file has been sent, restore the Level in qbsdk.ini to Level=info