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Home > Resolutions for Transaction Pro Importer Issues > Online Importer > Creates a New Vendor or Customer When One Already Exists in QuickBooks Online
Creates a New Vendor or Customer When One Already Exists in QuickBooks Online
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ISSUE

 

When a Vendor or Customer name already exists, Transaction Pro Importer creates a new name in QuickBooks Online.

 

RESOLUTION

 

Importer does a match based upon what is in the Display Name field in the Vendor or Customer setup in QuickBooks Online. Make sure the values in the import file matches QuickBooks Online exactly (spelling, space, capitalization, and punctuation).

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