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Home > Resolutions for Transaction Pro Importer Issues > Online Importer > Common Issues Importing Customers into QuickBooks Online
Common Issues Importing Customers into QuickBooks Online
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COMMON ISSUE RESOLUTION
Sub-Customer Name Not Importing
  • Sub-Customer Name must include full name with a colon between each level with no space on either side of the colon.
  • Example: CUSTOMER:SUB-CUSTOMER
Wrong Currency Imports
  • Multi-currency not turned on in QuickBooks Online Account and Settings.
  • If an invalid currency is imported, account will be assigned the default currency type. 
Invalid Email Format
Invalid WebSite Format
  • WebSite must be formatted xxx.xxx
  • Example: transactionpro.com
Invalid Customer Type
  • Customer Type must exist in QuickBooks Online prior to importing.
Invalid Postal Code Value
  • Postal Code must be a minimum of five characters.
Invalid Tax Exemption Reason
  • Valid values are 1 - 15.
  • See this article for more info.
   
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